View our Vacancy below

Are you looking for a new role that will build on your financial services experience? We have new opportunities for bright and motivated people to join our established team. You must be organised, have keen attention to detail and the ability to prioritise your workload to meet strict deadlines. Being a confident communicator with the desire to provide our customers with first class service are essential to succeed in this role. Work for our industry award winning company and build on your existing career!
Pure Retirement was founded on the belief that everyone deserves to enjoy their later years

A specialist mortgage lender to the Equity Release market, we offer products that provide simple and straight-forward solutions for use in effective retirement planning.

Winners of the Equity Release Award for Best Provider for Adviser Support for three years running, and Yorkshire's number one fastest growing business for 2018, we work with over 2000 registered advisers to provide a first class service to customers with products tailored to their needs.

At Pure we are committed to exceptional standards of performance, continually improving and developing our business through the colleagues we employ

Awarded a Gold standard 'Investors in People' accreditation, we are firmly geared up to build on our successes and grow our business with talented additions to our ever-evolving team.

We are a friendly, professional and dynamic place to work. If you would like to be part of our award winning culture and demonstrate our values of 'honesty', 'simplicity' and 'responsibility', we would love to hear from you.

Mindful Employer

We recognise that people experiencing mental ill health continue to report stigma and discrimination at work, and we are committed to creating a supportive and open culture, where colleagues feel able to talk about mental health confidently, and aspire to appropriately support the mental wellbeing of all staff.

Reports to

Customer Account Team Manager


Thorpe Park Leeds, LS15


  • 25 days holiday with the option to buy or sell up to 5 days holiday per year
  • Birthday off
  • Monthly bonus scheme
  • Cash healthcare plan
  • Auto enrolment pension scheme
  • Learning & Development programme
  • Life assurance
  • Flexible working options
  • Volunteering days
  • Bike to work scheme
  • Gym discounts

Hours of work

37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role).

The Role


To support the Customer Account Managers in the management and maintenance of all post completion lifetime mortgages. This is a varied role, with the emphasis on providing first class service to our customers and brokers.  You will manage their queries plus those from surveyors and solicitors in line with Company standards, ensuring SLA targets are achieved.

This role is ideal for a driven individual who is looking to progress their career in the financial services.

The first 12 weeks will be spent in our Learning Academy, commencing  28 February 2022.

Key Outputs

  • Answer and manage Customer Account Administrator inbound calls
  • Data input, including credit searches, flood maps, instructing valuers and solicitors and land registry checks
  • Distribution of mortgage offers for further lending and moving home
  • Review further drawdown applications from initial assessment through to completion
  • General administration duties including dealing with inbound and outbound post, filing and scanning
  • Manage customer accounts post completion to ensure the property is occupied as part of our mortgage terms and conditions
  • Manage annual statements
  • Process and manage redemption statement requests
  • Ensure all lifetime mortgages have adequate buildings insurance in place to comply with company guidelines
  • Request and log receipt of death certificates accurately
  • To keep up to date with product and lending criteria to ensure brokers are given correct information at all times
  • Comply with FCA regulations
  • To comply with company standards and policies, e.g. Data Protection, Financial Crime, Treating Customers Fairly, Complaints Procedure etc.
  • Other ad hoc administrative duties and projects as required

This job description is not exhaustive and serves only as a broad outline of the duties required.

The Person


  • A presentable and highly organised individual with a keen attention to detail and a methodical approach to their work
  • An effective communicator, able to deal with colleagues, brokers, surveyors and solicitors in a professional manner which is confident, open and honest
  • The ability to prioritise and work to strict deadlines
  • Approachable, organised individual with a proven ability to work using own initiative and take responsibility for their work
  • Proactive, self-motivated and positive approach to work
  • A high degree of professional integrity

Skills & Experience


  • Minimum of 12 months recent experience working in mortgage administration
  • Financial Services administration/mortgage processing experience
  • Excellent customer service and telephone manner
  • Excellent administrative Skills
  • IT Literate
  • Excellent attention to detail
  • Caring and compassionate nature
  • Empathy Skills


  • CeMAP
  • CeRER
  • Experience in dealing with post completion mortgages



  • Grade C or higher in Maths & English GCSE or equivalent
At Pure, transparency on how we use and process your data is important to us. Please ensure you’ve read our Fair Processing Notice and Data Retention Policy prior to submitting your application.

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

For more details on this role or to find out more about our team please contact our recruitment team at

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What our Customer Account Servicing team says about us

The culture at Pure Retirement makes you feel valued as a person and valued as an employee. I enjoy coming into work and know that the work I do helps to make a positive difference to our customer’s lives. The office environment is positive and vibrant and is a happy place to work where everyone cares and wants the best for our customers. We pride ourselves on giving the best customer experience and have lots of opportunities to do this within our roles.

Michelle Hawley, Customer Account Team Manager

Pure retirement is a great place to work, with a modern office and the staff are well looked after.

Jodie Hollingdrake, Customer Accounts Administrator