We strive to achieve the highest quality of care for our customers and our underwriting team take the time to carefully review each property. We ensure that all appropriate factors are considered and that we're able to make an informed decision on each case's individual merits.
Learn more about our team >All mortgage applications start here at our pre-offer team, where every application is processed accurately and speedily by a dedicated team, who ensure everything is in place to deliver our leading service throughout the application.
Learn more about our team >As our post-offer experts, the completions team ensure the customer's journey continues smoothly during the crucial final stages of the application. Our team ensures that funds are delivered and the process completed in line with the timescales promised to the client.
Learn more about our team >Responsible for both bringing new technical innovations on stream and for the development, management and maintenance of a number of key systems throughout the company. The Technical Services team use a wide variety of skills to ensure they remain at the forefront of technological developments within the marketplace and continue to embody the departments vision.
Learn more about our team >We have the largest intermediary sales team within the Equity release market. Why? We aim to offer our customers the best support possible from initial enquiry to completion on our lifetime mortgages. We give you all the training and support to be able to focus on your customers experience, whether you are in a Business Development Manager, Telephone Business Development Manager, Relationship Manager or Telephony role within our sales team.
Learn more about our team >Our compliance element diligently ensure that we adhere to the data security protocols and the standards and regulations demanded by our industry's governing bodies. This includes anything communicated outside of the organisation, be it business or customer-facing, and that all information is up to date. Our compliance team provide a critical role in guaranteeing our standards remain in line with those of regulatory bodies and that we continue to put our customers' needs first.
Learn more about our team >As our post-completions team, Servicing exist solely to continue to provide our trademark, gold-standard levels of service to both customers and advisers throughout the duration of the mortgage. Servicing also helps facilitate any changes and adaptations a client might need during the term of the plan such as porting and downsizing.
Learn more about our team >Our Marketing team are dedicated to both communicating our latest developments to the wider market and in creating materials that underline our commitment to supporting the wider market through adviser education. The web team are the digital face of our business from creating and developing our websites to programming our customer portals, no two days are the same!
Learn more about our team >At Pure, transparency on how we use and process your data is important to us. Please ensure you’ve read our Fair Processing Notice and Data Retention Policy prior to submitting your application.