Property Underwriting
We strive to achieve the highest quality of care for our customers and our underwriting team take the time to carefully review each property. We ensure that all appropriate factors are considered and that we're able to make an informed decision on each case's individual merits.
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Mortgage Application Support
All mortgage applications start here at our pre-offer team, where every application is processed accurately and speedily by a dedicated team, who ensure everything is in place to deliver our leading service throughout the application.
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Mortgage Post Offer & Completions
As our post-offer experts, the completions team ensure the customer's journey continues smoothly during the crucial final stages of the application. Our team ensures that funds are delivered and the process completed in line with the timescales promised to the client.
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Technical Services
Responsible for both bringing new technical innovations on stream and for the development, management and maintenance of a number of key systems throughout the company. The Technical Services team use a wide variety of skills to ensure they remain at the forefront of technological developments within the marketplace and continue to embody the departments vision.
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Intermediary Sales
We have the largest intermediary sales team within the Equity release market. Why? We aim to offer our customers the best support possible from initial enquiry to completion on our lifetime mortgages. We give you all the training and support to be able to focus on your customers experience, whether you are in a Business Development Manager, Telephone Business Development Manager, Relationship Manager or Telephony role within our sales team.
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Compliance
Our compliance element diligently ensure that we adhere to the data security protocols and the standards and regulations demanded by our industry's governing bodies. This includes anything communicated outside of the organisation, be it business or customer-facing, and that all information is up to date. Our compliance team provide a critical role in guaranteeing our standards remain in line with those of regulatory bodies and that we continue to put our customers' needs first.
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Customer Account Servicing
As our post-completions team, Servicing exist solely to continue to provide our trademark, gold-standard levels of service to both customers and advisers throughout the duration of the mortgage. Servicing also helps facilitate any changes and adaptations a client might need during the term of the plan such as porting and downsizing.
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Marketing & Web
Our Marketing team are dedicated to both communicating our latest developments to the wider market and in creating materials that underline our commitment to supporting the wider market through adviser education. The web team are the digital face of our business from creating and developing our websites to programming our customer portals, no two days are the same!
Learn more about our team >What our employees say
Pure feels like a much smaller company than it actually is, you are always treated like a person rather than just an employee.
David Foley, Software Developer
Here at Pure we are always welcomed with a warm and friendly working environment, An amazing pleasure to be working in such a great company.
Robert Ogden, Junior Web Developer
I love working at Pure Retirement & within the Customer Account Managers Team, atmosphere is brilliant & people are lovely. Every day is a pleasure coming to work.
Emma Hudson, Customer Account Manager
Pure has a fantastic culture, where you feel supported and really listened to. There is a real ‘family’ feel that I‘ve never experienced at other work places. It‘s a brilliant place to build your career
Laura Butler, Mortgage Processor
Working at Pure provides you with lots of opportunity to progress and develop in your career. Departments always work together and support each other to achieve the best results for our customers and provide a great service.
Georgia Wallace, Property Underwriter
Working for Pure has been one of the best career choices I have made. I have been supported and encouraged in career progression from day one and should I have been unsure there is always someone willing to help me from around the business to get me where I need to be.
Amanda Crawford, Senior Compliance Assistant
At Pure, transparency on how we use and process your data is important to us. Please ensure you’ve read our Fair Processing Notice and Data Retention Policy prior to submitting your application.