At Pure we are committed to exceptional standards of performance, continually improving and developing our business through the colleagues we employ.
Awarded a Gold standard 'Investors in People' accreditation, we are firmly geared up to build on our successes and grow our business with talented additions to our ever-evolving team.
We are a friendly, professional and dynamic place to work. If you would like to be part of our award winning culture and demonstrate our values of 'honesty', 'simplicity' and 'responsibility', we would love to hear from you.
We recognise that people experiencing mental ill health continue to report stigma and discrimination at work, and we are committed to creating a supportive and open culture, where colleagues feel able to talk about mental health confidently, and aspire to appropriately support the mental wellbeing of all staff.
Mortgage Customer Account Payment Administrator
37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)
Responsible for managing customer payments post mortgage completion ensuring all customer payments are actioned within agreed service levels. Answer customer, and solicitor payment queries. Liaising with the Accounts team ensuring reconciliation of account funds is correct.
This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.
An organised individual with a keen attention to detail and a methodical approach to their work. An effective communicator, able to deal with colleagues, customers and solicitors in a friendly and professional manner which is confident, open and honest. Must have the ability to prioritise and work to strict deadlines, A proven ability to work using own initiative and take responsibility for their work in the absence of a Team Manager. The individual should be a team player with keen customer focus and be able to work to precise guidelines and procedures.
