Mortgage Servicing Team Manager

We are seeking a highly motivated individual who has the drive and passion to lead, support and motivate a successful team while providing first class customer service within a fast-paced environment. Join our team and be part of our continued success.

At Pure we are committed to exceptional standards of performance, continually improving and developing our business through the colleagues we employ.

Awarded a Gold standard 'Investors in People' accreditation, we are firmly geared up to build on our successes and grow our business with talented additions to our ever-evolving team.

We are a friendly, professional and dynamic place to work. If you would like to be part of our award winning culture and demonstrate our values of 'honesty', 'simplicity' and 'responsibility', we would love to hear from you.

We recognise that people experiencing mental ill health continue to report stigma and discrimination at work, and we are committed to creating a supportive and open culture, where colleagues feel able to talk about mental health confidently, and aspire to appropriately support the mental wellbeing of all staff.

Job Title
Mortgage Servicing Team Manager

Reports To

Customer Account Servicing Department Manager

Location

Thorpe Park, Leeds LS15

Hours of Work

37.5 hours per week (Mon-Fri)

Benefits

  • 25 days holiday with the option to buy or sell up to 5 days holiday per year
  • Birthday off
  • Monthly bonus scheme
  • Cash healthcare plan
  • Auto enrolment pension scheme
  • Learning & Development programme
  • Life assurance
  • Flexible working options
  • Volunteering days
  • Gym discounts

The Role

Overview

Pure Retirement is a specialist mortgage lender to the Equity Release market, offering products that provide simple and straight-forward solutions in effective retirement planning.

As a Team Manager, you'll motivate and lead a team in our Customer Account Servicing department. You will be responsible for managing all aspects of your team's performance ensuring that compliance and quality standards are maintained and all relevant targets and KPI's achieved. We are looking for candidates with strong communication and leadership skills, and the desire to support colleagues to perform at their best.

Key Outputs

  • Motivate and Inspire: Lead by example to foster a positive and productive team environment
  • Customer service excellence Ensure the highest level of customer satisfaction through effective team management
  • Process improvement: Identify and streamline processes to enhance efficiency and effectiveness
  • Values: Demonstrate and promote our values in everything you do – honesty, simplicity and responsibility

This is a only broad description of the duties required. This job description may be amended as necessary.

The Person

Overview

To succeed in the role you'll need:

  • Strong commitment to delivering outstanding customer service
  • Strong verbal and written communication skills
  • Ability to monitor performance metrics and drive improvements
  • Good organisational and time management skills
  • Ability to develop employees through motivation, leadership, coaching and training
  • Experience in identifying and implementing process improvements

Skills & Experience

Mandatory

  • Minimum of 12 months recent experience of managing and coaching a team
  • Experience of working in a regulated environment, ideally financial services

Qualifications

Desirable

  • CeMAP/CeRER
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This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

For more details on this role or to find out more about our team please contact our recruitment team at careers@pureretirement.co.uk.

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What our Customer Account Servicing team says about us

The culture at Pure Retirement makes you feel valued as a person and valued as an employee. I enjoy coming into work and know that the work I do helps to make a positive difference to our customer‘s lives. The office environment is positive and vibrant and is a happy place to work where everyone cares and wants the best for our customers. We pride ourselves on giving the best customer experience and have lots of opportunities to do this within our roles.

Michelle Hawley, Customer Account Team Manager

Pure retirement is a great place to work, with a modern office and the staff are well looked after.

Jodie Hollingdrake, Customer Accounts Administrator