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Are you currently working in a business or technical support role with a focus on data analysis and problem solving? Do you thrive on providing excellent customer/colleague support and enjoy solving problems in a methodical and analytical manner? Are you self-motivated and enjoy learning new technical skills in an environment that allows you innovate? Come and join our small, friendly and innovative team at our industry award winning company
Pure Retirement was founded on the belief that everyone deserves to enjoy their later years

A specialist mortgage lender to the Equity Release market, we offer products that provide simple and straight-forward solutions for use in effective retirement planning.

Winners of the Equity Release Award for Best Provider for Adviser Support for three years running, and Yorkshire's number one fastest growing business for 2018, we work with over 2000 registered advisers to provide a first class service to customers with products tailored to their needs.

At Pure we are committed to exceptional standards of performance, continually improving and developing our business through the colleagues we employ

Awarded a Gold standard 'Investors in People' accreditation, we are firmly geared up to build on our successes and grow our business with talented additions to our ever-evolving team.

We are a friendly, professional and dynamic place to work. If you would like to be part of our award winning culture and demonstrate our values of 'honesty', 'simplicity' and 'responsibility', we would love to hear from you.

Mindful Employer

We recognise that people experiencing mental ill health continue to report stigma and discrimination at work, and we are committed to creating a supportive and open culture, where colleagues feel able to talk about mental health confidently, and aspire to appropriately support the mental wellbeing of all staff.

Reports to

Technical Services Manager


Thorpe Park Leeds, LS15


  • 25 days holiday with the option to buy or sell up to 5 days holiday per year
  • Birthday off
  • Monthly bonus scheme
  • Cash healthcare plan
  • Auto enrolment pension scheme
  • Learning & Development programme
  • Life assurance
  • Flexible working options
  • Volunteering days
  • Bike to work scheme
  • Gym discounts

Hours of work

37.5 hours per week between 8am and 6pm (Hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role).

The Role


A highly visible business support role focusing on; 1st line technical support of bespoke systems, data analysis, innovative problem solving and supporting technical changes across various departments. Supporting business change through the use of technology to achieve the continued growth of the business and advancement in technical methods that embody our values.

Key Outputs

  • Making S.M.A.R.T. (specific, measurable, achievable, realistic, and timely) recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methodologies
  • Analysing information and assisting in developing infrastructure to support business process design and improvement activities
  • Liaising with the Technical services manager, recognising opportunities for business change and being able to communicate the desired change persuasively to appropriate stakeholders
  • Supporting others in acquiring knowledge, and providing expert technical advice
  • Liaising closely with service partners and suppliers, for example where third party work or packages involve significant functional, technical, process, data or integration decisions
  • Assisting others in resolving complex technical issues and investigating the root cause of problems and recommending S.M.A.R.T. (specific, measurable, achievable, realistic, and timely) solutions
  • Problem Solving. Not simply being reliant on being told what to do, the ideal candidate will seek advice from numerous learning platforms as well as colleagues
  • Participation in the development of and/or review of standards, documentation and methods of working in the technical services team
  • Mortgage Product set up within our various internal and external systems.
  • 1st Line of support for maintenance of existing systems
  • Analysing and supporting the development of improvements to Pure's current processes and operational infrastructure
  • Updating 3rd party sourcing systems
  • Running Management Information Reports and conducting ongoing changes
  • Testing of new developments and changes within; Phoebus (our internal mortgage processing system), our web applications and our Internal systems

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

The Person


A Technical support analyst who has excellent analytical and problem-solving skills. Strong interpersonal skills a good communicator who can work well with colleagues and 3rd parties to solve technical-related problems quickly and efficiently.

Skills & Experience


  • Experienced in a 1st line support role
  • Quality focused with a keen eye for detail
  • Ability to work independently as well as in a team
  • Logical thinking and the ability to produce imaginative solutions to process or procedural problems
  • Adaptable and resilient to changing needs and priorities
  • Highly self-motivated and self-starting ability
  • Strong analytical and technical communication skills
  • Strong Excel skills


  • SQL
  • Financial services background/knowledge
  • Educated to NVQ/A-level or equivalent
  • Min grade C in Mathematics (or equivalent)


General Education

  • Educated to NVQ/A-level or equivalent
  • Minimum Grade C in Mathematics (or equivalent)
At Pure, transparency on how we use and process your data is important to us. Please ensure you’ve read our Fair Processing Notice and Data Retention Policy prior to submitting your application.

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

For more details on this role or to find out more about our team please contact our recruitment team at

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What our Technical Services team says about us

Pure is a great place to work since it offers fantastic career support, countless opportunities to challenge yourself and a small friendly environment.

Charlotte Westrop, Junior Data Analyst

Working for Pure Retirement means working in a great atmosphere, with fantastic colleagues and constantly learning and professionally growing.

Edgars Vansovics, Technical Specialist